Forgotten Passwords

If you've forgotten the password to your SurveyPlanet account, you can reset it using the steps below. It is important that you use an email address that you own when creating your account, otherwise you will not be able to recover your password and you'll be locked out of your account.

To Recover Your SurveyPlanet Password

1. Go to the password recovery page. You can also get there by going to the login page and clicking forgot?.
2. Enter your email address in the input field.
3. Click the Recover My Password button.
4. Check your inbox for an email with the subject: "SurveyPlanet Password Reset". If you don't see a password recovery email, it's possible it landed in your junk mail box.
5. Click the Reset Password button.
6. In the Password and Confirm Password input fields, enter a new password for your account. Your new passwords must be at least 8 characters.
7. Once you've submitted your new password you'll be redirected to the login page.