FAQ

We've got a lot of question from our users over the years. Here are some of the most common ones.

Can I see all of my free survey results?

Of course! No matter whether ten, one hundred, or 229,876,193 people take your free survey, we’ll show you all of their answers. After all, SurveyPlanet is where the answers live!

Does SurveyPlanet include pre-written surveys?

SurveyPlanet includes over 90 pre-written survey templates, with topics ranging from customer feedback to the upcoming zombie apocalypse. You can share survey templates exactly as they’re written, or edit them to add your own great questions.

Does SurveyPlanet support languages besides English?

There are lots of languages on our planet — and lots of languages in SurveyPlanet. To change the default text on your survey’s buttons, instructions, and opening and closing messages from English to another language, click your survey's Options button. Use the Language drop-down to select from Spanish, French, or over twenty other languages, then click the purple Save Options button. Please note: You’ll need to type your questions in whichever language you’ve selected; SurveyPlanet won’t translate your questions for you. Also, pre-written survey templates are currently only available in English. Here are the languages you have to choose from:

  • Arabic
  • Chinese (Simplified)
  • Chinese (Traditional)
  • Czech
  • Danish
  • Dutch
  • English
  • French
  • German
  • Hebrew
  • Hungarian
  • Hindi
  • Italian
  • Japanese
  • Korean
  • Norwegian
  • Persian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Spanish
  • Swedish
  • Turkish
  • Ukrainian
  • Vietnamese

SurveyPlanet Pro users are able to include hyperlinks to other Web pages in their survey questions.Select the text in your question that should contain the link, then click the third button in the question formatting toolbar above the question field. Enter the URL to which you wish to link and click OK. If you decide later that you don’t want to include a link, either re-type that section of your question, or click the Clear Formatting button in the question formatting toolbar.

How is SurveyPlanet able to offer so many free features?

This may seem like a humblebrag, but we really have received emails asking us about this. With the costs of bandwidth and server space at an all-time low, we decided to build a really solid free survey application. Our developers and clients keep coming up with great ideas, so we also offer a premium version - SurveyPlanet Pro - that includes awesome tools like CSV exporting, Question Branching, and Custom Themes.

How long will my surveys be available on SurveyPlanet?

We’ll store your online surveys on SurveyPlanet’s secure servers (say that three times fast!) for as long as you keep your SurveyPlanet account.

How many free surveys can I create?

You can create as many free surveys as there are stars in the sky. In 2003, Australian astronomers calculated that there are 70,000,000,000,000,000,000,000 stars in the known universe - so you’d better stop reading this and get to work on those survey questions!

How many people can take each free survey that I create?

There are roughly seven billion people on Earth. If all seven billion of them see your direct link, your tweet, or your Facebook post and then decide to take your survey -- that’s awesome, and we’re totally cool with it!

How many questions can each survey have?

Each of your surveys can have an unlimited number of questions. Generally speaking, Participants’ attention spans tend to decline after twenty or so questions.

How much does a SurveyPlanet account cost?

A free SurveyPlanet account is just that - 100% absolutely free. Of course, if you really feel like showing some appreciation, you can Like us on Facebook or tweet about us! A SurveyPlanet Pro account costs $20/month if you purchase a month-to-month plan; the annual plan costs $180 for a full year of SurveyPlanet Pro access -- that’s just $15 a month!

Is my privacy safe on SurveyPlanet?

Whether you're creating or taking SurveyPlanet surveys, we promise that we'll never sell, disclose, or otherwise distribute any of your personal information or your survey data. Our privacy policy explains everything in very detailed legalese; the most important takeaway is that your information belongs to you and we fully respect that. Additionally, SurveyPlanet is certified as a trusted site by DigiCert and every single HTTP request is made through a Secure Socket Layer (SSL).

What browsers does SurveyPlanet support?

SurveyPlanet is designed to support the latest web browsers. We use some of the newest Web technologies, which many older browsers do not support. Here are our recommended browsers:

  • Internet Explorer 10+
  • FireFox 25+
  • Chrome 23+
  • Safari 7+
  • IOS Safari 7+
  • Android Browser 4.1+

Internet Exporer 9

While Internet Exporor 9 is not supported in the survey creation console it is suppoted in the survey itself.

Internet Explorer on Windows XP

For security reasons Windows XP is not supported. You'll receive an error when you try to load SurveyPlanet in Internet Explorer using Windows XP.

Internet Explorer Outdated Browser Error

We only support IE running in "Standards Mode." If you are using a supported browser and you see an error message saying your browser is outdated, turn off "Compatibility View".

What is question branching?

Question branching, some times refered to as "Qustion Logic", is an advanced tool that lets SurveyPlanet Pro users control how their Participants move through a survey based on the Participants' responses to previous questions. Question branching can be used to skip survey questions, show additional questions to selected participants, or take a participant directly to the end of a survey. For best results, we recommend that you create all survey questions before creating any branches.

What's with all these

Those badges indicate SurveyPlanet Pro features. These are the really cool tools, like exporting and custom branding, that our paid members get to use. We’ve left the Pro features in the free version of SurveyPlanet so that our free users can preview them and see exactly how they work. If you’re a free user, you won’t be able to include these features in your shared surveys until you become a SurveyPlanet Pro user.

Why is Excel telling me my results export is corrupt?

Sometimes MS Excel will error when trying to open your survey results. It's important to keep in mind that XLSX exports are not readable in versions of Excel prior to 2007. If this doesn't apply to you try some of the following.

Try opening the CSV in Excel.

  1. Download your results as a CSV.
  2. Click the Microsoft Office Button, and then click Open.
  3. Select the CSV export when Open dialog box appears

Change your settings in Excel

  1. Open Excel
  2. Got to File > Options > Trust Center > Trust Center Settings > Protected View
  3. Uncheck the following options:
  4. Enable Protected View from files originating from the Internet
  5. Enable Protected View from files located in potentially unsafe locations
  6. Finally, open your results XSLX file.

Open the file in Google Sheets

  1. Select File > Import
  2. Click the Upload tab and upload your results to Google drive
  3. Choose Create new spreadsheet
  4. Click Import