Billing

You can view your billing details, update your billing information, and purchase additional licenses in the Billing Section of your account page. To access the Billing page click the Menu icon in the top right corner followed by the Account link . Once you're on the Account page click the Billing tab in the sub-navigation.

At the top of the Billing page you'll see a short summary of your SurveyPlanet subscription including your current plan, how many licenses you have, and more. Below your subscription details you can see your Licenses, Payment Methods and Payment History.

Cancel Subscription

You can cancel your Pro subscription at any time. If you cancel your subscription in the middle of a billing cycle, you will still be able to use all your Pro features until the end of the billing cycle and you won't be automatically billed again.

To cancel your Pro subscription, navigate to the billing page by clicking on the the Menu icon in the top right corner followed by the Account link and then click the Billing tab at the top of the page. Next find the license that is assigned to you and click the Cancel button. This will bring up a confirmation box for you to confirm your cancellation.

Payment Method

A single credit card is required when you purchase a SurveyPlanet license. Adding additional payment methods ensures your subscription is not interrupted if your default card expires or is declined for some reason.

Adding a New Credit Card

To add a new card to your account click the Add Credit Card button in the Payment Methods section of the Billing page. Next, enter the credit card information and click Add Card.

Changing the Default Credit Card

You can change your default credit card on your account at any time in the Payment Methods section of the Billing page. You must have more than one card to change your default card. To change your default credit card on your account, click the Make Default button for the card you would like to be your default.

Deleting a Credit Card

To delete a credit card from your account, find the card you would like to delete in the Payment Methods list, and click the Delete button. Please note that you cannot delete a default card, and you must always have at least one card on your account.

Payment History

To view your Billing History, click on the Account icon and then click the Billing tab at the top of the page. Just below Billing Details, you’ll see Billing History and a list of your payments for your Pro subscription. You can see the date you were charged, the credit card used and the amount charged to your card. You can also click the Receipt icon to view and print a receipt for each of these payments.

Payment Receipt

You can download or print a receipt for any payment by clicking View Receipt in the Payment History list. After clicking the link, a PDF will load in your browser which you can download and save or print directly. Please note that if you would like your address on your receipt, you'll need to add it to the credit card on your account.